This transcript was generated automatically, probably contains mistakes, and has not been manually verified.
Graham Cluley
Right, you there? Can you hear me?
Carole Theriault
Yes.
Graham Cluley
Oh, you're quite quiet.
Carole Theriault
Yeah.
Graham Cluley
No, you're really quiet.
Carole Theriault
I know. Give me a sec.
Graham Cluley
No, you're really, really quiet.
Carole Theriault
Calm down.
Graham Cluley
I am calm.
Carole Theriault
Calm down and just give me a second.
Graham Cluley
Get a bit closer to the microphone.
Carole Theriault
I'm turning the goddamn microphone up. I've got a sock on top of it. It's complicated. Jesus fucking Christ. Oh my God.
Graham Cluley
Okay, that's a bit louder. Good.
Carole Theriault
Is it?
Graham Cluley
Yes.
Carole Theriault
I wanna know why you keep calling me and hanging up at 10 to 7 in the morning.
Graham Cluley
Right. I don't.
Carole Theriault
No, you do. This morning my phone was on fucking maximum volume. I'm in the doghouse.
Graham Cluley
Why are you in the doghouse?
Carole Theriault
Because I woke up the whole freaking family, didn't I?
Graham Cluley
Wait, you and the cat?
Carole Theriault
It was super loud. And John John.
Graham Cluley
Okay. Husband.
Carole Theriault
And husband.
Graham Cluley
Well, look, I'm sorry about that, but it isn't my fault. So you're probably a bit upset because this keeps on happening, doesn't it?
Carole Theriault
Like every morning.
Graham Cluley
Every morning. So what I thought, if we talk about this, maybe one of our listeners can tell me what's going wrong and how to stop it.
Carole Theriault
Are you seriously not taking responsibility for this?
Graham Cluley
Well, not really. I think it's Apple's fault, right? Let me tell you what I actually do, right?
Carole Theriault
I'm listening.
Graham Cluley
I've got to take my kid to the school, right? Which means I have to leave my house by 8 o'clock. It's 7:20. I think, oh, I have to wake myself up. I need to have a shower. I go into the bathroom. I've got my phone with me. Of course I've got my phone with me. We're hermetically connected to each other, just like everyone else. Everyone else who has a smartphone can't put them down. I'm not proud of it. That's just the way it is. I take the phone with me. Now, because there have been incidents of my phone calling you in the past and you claiming that I butt-dialed you or something from the shower.
Carole Theriault
I've never claimed it was from the shower, 'cause it's not like I can see where you are when you call me.
Graham Cluley
No, no, no.
Carole Theriault
This is your claim that it's from the shower.
Graham Cluley
But you can hear. If sometimes—
Carole Theriault
No, it doesn't always connect.
Graham Cluley
Does it not?
Carole Theriault
No, it sometimes just stops immediately. This morning it rang twice. Very loudly. 'Cause I have the old style phone ring on it. You know the— Goddamn turkey sound.
Graham Cluley
So let me just, I'll just describe what I do, right? And you can tell me where I'm going wrong. I take the phone, right? And because there've been incidents in the past, I make sure I'm not gonna play a podcast while I have a shower. Normally I would like to listen to a podcast in the shower. I don't do that. I put it on the shelf. Above the basin. So where you brush your teeth, you know, where you put all the toothbrush and thing. I put it right there. And then I get into the shower. And when I'm in the shower, I cannot reach, well, without sort of stretching quite a bit, that shelf. Right?
Carole Theriault
So you're saying you're physically not touching your phone when it calls me?
Graham Cluley
Physically not touching the phone. And I'm there in the shower and I've got shampoo on my hair and go doo doo doo.
Carole Theriault
Have you set up an alarm to say, hey, call Kroll every morning at 10 to 7?
Graham Cluley
No, no, no, no. The only alarm I have is to wake me up in the morning, which is 7 o'clock whatever.
Carole Theriault
Do you have a shower before you have a cup of coffee? Oh no, you don't have any coffee, so you don't have any caffeine in your system. So you're just a blurry mess and we're supposed to trust you.
Graham Cluley
I put it on the shelf. I get into the shower, sprinkle, sprinkle, sprinkle, sprinkle, right? Scrub, scrub, scrub. And out of the corner of my eye, if I'm listening to a podcast at this point, what happens is the podcast gets quieter because it's trying to make a FaceTime call to you. The phone is making a FaceTime, so the podcast goes quiet. And I can hear it going, right? It's trying to ring you.
Carole Theriault
Yeah. I'm covered in suds. No, no, no, no. You're covered in suds trying to reach the phone to turn off the call.
Graham Cluley
But it's not— Yes. Yes. Yes.
Carole Theriault
Now, you think, aha, I've disturbed her enough.
Graham Cluley
Now on this particular morning, right? I haven't got a podcast playing, 'cause I'm very aware that something's going on. It's just on the shelf, but out the corner of my eye, I see that it is making now, and I hear a boop, boop, boop. It is making the call to you. And so I reach over with my sudsy finger and I go, dink, right? And I say, stop, right? I say, end call, because I think, oh crumbs, you know, Carole won't be up yet. Stop that happening. And then I carry on with my shower, and then I see it happen again. This morning it happened twice, didn't it?
Carole Theriault
Perhaps your phone has been infiltrated by a listener who is just trying to stir the pot, so to speak, and make me hate you.
Graham Cluley
Well, I'm wondering—
Carole Theriault
Because it's working. Just saying.
Graham Cluley
I'm wondering if there's something with the resonation of the sound of falling water in my particular bathroom, which is sort of activating Siri and making Siri think FaceTime the last person you FaceTimed, and it's calling you.
Carole Theriault
Call, crawl.
Graham Cluley
But I don't know how to stop it, Carole.
Carole Theriault
Okay, well, number one, it would be really good if you didn't just hang up each time.
Graham Cluley
Would it? Yes, just stop it. But you don't want to hear me in the shower.
Carole Theriault
No, I just want to hear the mea culpas. I want to hear you go, I'm really, really sorry.
Graham Cluley
I'm really sorry.
Carole Theriault
I'm really, really sorry. So that, you know, if my other half's there, he can kind of go, okay, it's not her fault.
Graham Cluley
But I was thinking that maybe that'd wake you up more, 'cause it would ring for longer, wouldn't it?
Carole Theriault
You could whisper it. And then hang up.
Graham Cluley
So, I'm so sorry. I'm so sorry. So here's my suggestion, right? First of all, I think we should mention this on the podcast and we should see—
Carole Theriault
No, first of all, really sorry, Carole. Really, really sorry, Carole.
Graham Cluley
No, I am sorry.
Carole Theriault
Don't take it for granted. Let me enjoy that moment.
Graham Cluley
I'm sorry, but I want to know why it's happening. I want to know if it's happening to other people. Making random calls, maybe if they're in the shower. But the other thing is, I think maybe you could come round sometime on location to my place. We can go to the bathroom and we can simulate me having a shower. I won't actually get undressed or anything that, but we'll put them and we'll see if it happens.
Carole Theriault
Yeah. Yeah.
Graham Cluley
It does seem to normally happen the same time of day, but maybe that's because that's when I have a shower.
Carole Theriault
Yeah, well, I'll think about that. Sounds fun. Thanks for the offer.
Graham Cluley
It is weird though. It's almost like I don't want to wash it.
Carole Theriault
Oh yeah, that's the first word that comes to my mind too. Weird. So I have to go.
Graham Cluley
All right. Okay.
Carole Theriault
Busy day today. Busy, busy, busy.
Graham Cluley
All right. Okay. See you then.
Carole Theriault
Okay. Good luck. Yeah.
Graham Cluley
Okay.
Carole Theriault
Bye. Bye.
Carole Theriault
Don't call me anymore.
EPISODE DESCRIPTION:
Carole wants to know why Graham keeps FaceTiming her from the shower.