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112: Payroll scams, gold coin heists, web giants spanked

January 23, 2019
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Jenny Radcliffe

Honestly, he'd been running it for years, selling them from his space on the shop floor, and he only found out because one day someone smelt it and not one of his colleagues would grass him up.

Unknown

Smashing Security, episode 112: Payroll scams, gold coin heists, web giants spanked with Carole Theriault and Graham Cluley. Hello, hello, and welcome to Smashing Security episode 112. My name is Graham Cluley.

Carole Theriault

I'm Carole Theriault.

Graham Cluley

And we're joined today by a special guest, someone who's new to the show.

Carole Theriault

Brand new.

Graham Cluley

It's Jenny Radcliffe. Hello, Jenny.

Jenny Radcliffe

Hi guys. Yay. Pleased to be here.

Graham Cluley

Now Jenny, if anyone out there doesn't know you, and shame on them, what do you do and why are you here and why were you born?

Carole Theriault

Is that what you're asking her?

Jenny Radcliffe

Jeez. So yeah, so I'm a social engineer. I do lots of talks on the topic, people hacker on social media, and podcast, fellow podcaster.

Graham Cluley

Yes, you do the Human Factor podcast, don't you?

Jenny Radcliffe

The thing is, everybody has a podcast these days.

Graham Cluley

Exactly. Yes, exactly. And everyone also has a Reddit page. Well, we do now. And this is something we wanted to quickly plug. If people want to go and follow us on Reddit, they can now join in conversation and chat with the hosts.

Carole Theriault

In other words, let me translate for Graham.

Graham Cluley

Yes, please do.

Carole Theriault

Graham is spending a lot of time on Reddit and he's lonely. If you want to go spend some time with Graham, go to the Smashing Security sub and hang out with Graham, especially if you want to talk about chess or Doctor Who.

Graham Cluley

No, I'm doing that in the Smashing Security post. Anyway, the quick URL for it is smashingsecurity.com/reddit, and later in the show we'll also be telling you all about how to find The Human Factor as well and subscribe to that. So Carole, what have we got coming up on the show this week?

Carole Theriault

We've got a pretty interesting lineup this week. Graham, you are talking about new types of scams where hackers get on the payroll. Jenny has this wacky story about how a ginormous gold coin was stolen and it all used human hacking to do it. And I talk about the most fun topic of all, GDPR and fines. No, I'm not kidding. And I promise I make it interesting. All this and more coming up on Smashing Security.

Graham Cluley

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Carole Theriault

Are you not running a password manager in your organization? What are you thinking? Check out LastPass Enterprise. Just go to this URL: lastpass.com/smashing. God, I find that so hard to say. LastPass.com/smashing. Here you can learn all about what password managers can do for your firm. You can download a Forrester report all about the topic, and you can learn more about LastPass Enterprise. I mean, if you want to solve poor password hygiene, if you fancy securing every password-protected entry point in your business, then put on your digital skates and slide on over to LastPass.com/smashing. I use them, I heart them, so you should check them out. On with the show.

Graham Cluley

Now, chaps, I wanted to know from you, have you ever had a boss from hell?

Carole Theriault

Yes. Many times.

Graham Cluley

Well, I used to be your boss, Carole, so you've had some fantastic bosses as well, haven't you?

Carole Theriault

I have had one or two amazing bosses.

Graham Cluley

Any who particularly stood out as being good?

Carole Theriault

One was Swedish who liked to spend time in saunas. Do you remember him?

Graham Cluley

Yes, I do. It was great.

Jenny Radcliffe

I've had horrible bosses.

Graham Cluley

Have you?

Jenny Radcliffe

In fact, it's one of the reasons I don't have a boss anymore.

Carole Theriault

Yes, here, here to that.

Jenny Radcliffe

Yeah, I mean, I have some nice bosses as well. You know.

Graham Cluley

Well, there are bosses out there who it's very difficult to say no to. They just won't accept it, will they? If they want something done, then you've got to do it and you almost live in fear of them. And this is something, of course, which scammers take advantage of via business email compromise, where someone forges your boss's email address, or worse, has actually managed to compromise your boss's email account. And they might send you a fraudulent message, maybe asking you to transfer money into a bank account under a hacker's control, or forward sensitive information. We talked about this, if you remember, in episode 104, where we described how the Netherlands branch of the Pathé cinema chain, they got scammed out of millions.

Carole Theriault

Oh yeah. That was a great story.

Graham Cluley

That one. Over and over again, they were scammed thinking their boss was telling them to move money because of a business deal, and they kept going on doing it and they never checked with the boss face to face. So that is something which can be a problem. There are giveaways, of course. Sometimes if a boss suddenly begins to say please and thank you, that can be a clue that it isn't your real boss because they're speaking in an unusual or different way, right? That's one of the giveaway signs. So work can be pretty stressful and a boss from hell can make it pretty stressful as well, I think. But so is buying a house, right? That's another stressful thing which happens to you. I know houses I've bought in the past, you know, solicitors have left for 6 weeks on an unexpected skiing trip without warning me, or real estate agents, you know, they're all fairly sort of vile and slimy anyway, aren't they?

Carole Theriault

I'm so trying to figure out where you're going with this. You've talked about evil bosses.

Graham Cluley

Yes.

Carole Theriault

And now you're talking about house buying. I'm just trying to preempt you, but I can't.

Graham Cluley

Well, the thing is that the bad guys can pretend to be a boss. They could also pretend to be an estate agent.

Carole Theriault

Yeah.

Graham Cluley

Or a solicitor. No, the process of buying a house, certainly in our country, is protracted enough and painful enough. The last thing you want is a scammer getting involved in the process, which they sometimes do. Increasingly, estate agents are, for instance, getting targeted by the scammers. And what they will do is they will pretend to be either the purchaser or the solicitor. And they say, just so you know, just before the purchase goes through, we've changed our bank account details. So when the big wallop in sum of money comes through, put it into this account rather than the one we may have told you about in the past.

Carole Theriault

Oh yeah, that's not suspicious. Well, you have to be a pretty small firm not to go, hmm.

Graham Cluley

It happens an incredibly large amount. You know, millions have been lost.

Jenny Radcliffe

But here's the thing, here's the thing with something like that. When you're in the middle of that stressful situation and a problem appears, you know, one of the things we do in social engineering is we present the target with an easy way out. And if the easy way out is, look, it's very simple, just change the bank account and that's that, they probably— your decision-making capacity is very low when you're emotional.

Graham Cluley

Right.

Jenny Radcliffe

So I can totally see how that would work.

Graham Cluley

And this, like the boss one, is really all about social engineering, isn't it? Either it's done on the phone or it's done via an email, a hacked email address, but the outcome is the same. Money ends up in the wrong bank account.

Carole Theriault

And someone's been seriously duped.

Graham Cluley

Right. Now, there are other ways in which these kind of scams can happen. One that we see is that the bad guys will pretend to be one of a company's many suppliers. So you may have a big company with many contractors and firms working for you, working on big, big projects. And what the scammers will do is they will break into an email account. They may observe what projects you're working on, and they will then create almost like a bogus company with a bogus bank account in the name of that company. And they will actually send an invoice to your accounts department for a project that they know has just completed because they've been observing the emails.

Carole Theriault

Sneaky, sneaky.

Graham Cluley

Well, companies have lost tens of millions through exactly this kind of scam.

Carole Theriault

Again, because they're idiots.

Graham Cluley

Well, oh, that's nice, isn't it, Carole? Just call them idiots.

Carole Theriault

Well, maybe they should just keep better logs so they can keep track of their money trails.

Graham Cluley

Yeah, but this is a real thing which is being paid for, right? A project which has happened. You are expecting an invoice to come in. And even if the finance department contacted the individual in charge of the project and said, can you confirm that Project Moon Landing has occurred?

Carole Theriault

And they'd have a PO number. There'd be a PO number if they hacked into the email, so they'd even know that number.

Jenny Radcliffe

Yeah, it's not that a mark is ever stupid necessarily. I think one of the things that's really starting to annoy me in the security industry is people saying how these attacks are not very sophisticated and that people fall for them because they're dopey or they're not very clever. If the take is of a decent size, it's really worth executing that con very well. And so, spend a lot of time and effort making things look convincing, making sure that you hit the right kind of timings. The observation stage of any con is the longest stage. We spend longer on that than execution, much more than a lot of more basic cons, because yeah, you can always play the percentages on the smaller ones, but the bigger ones that you're talking about, those tens of millions, it needs more time and elegance. Elegance is what I keep telling people. There's no elegance in this.

Graham Cluley

Right.

Carole Theriault

Scammers hacked into his email and sent him bogus bills. His business nearly lost more than $300,000. As Pam Zechman reports, the FBI believes this scam is growing and costing U.S. businesses billions. I'm in trouble. How bad was the trouble? The trouble was very bad. Amit Diamond imports metal cutting machinery from Taiwan.

Graham Cluley

His email system was apparently hacked by scammers who monitor business emails and then redirect payments. So that's another way in which the bad guys can get your money. Now, what I want to talk to you about this week is a different way in which this similar kind of thing can happen. And what can happen is the fraudsters can actually get themselves onto the payroll of your company.

Carole Theriault

Shut the front door.

Graham Cluley

So it's like they've been hired by you as a permanent employee. This can happen in a number of ways. One way is they can target the email account of one of your employees. And we've got some examples which we're linked to from a company called Agari. Agari? I'm not sure how you say it, but anyway, Agari. Hello, Gary. Anyway, so Agari, they've done some research into this and they've actually included some screenshots and things of exactly these kind of emails being sent to HR departments, claiming to come from an employee saying, "I've recently changed banks. I'd like to change my direct deposit details to my new account. Can you sort this out for me?"

Carole Theriault

Yeah.

Graham Cluley

They will send that through, you know, just as a PDF or something, say, "Here you go, here are the details," and the HR department will just update their database. But the other challenge is that many companies these days have a sort of self-service system where you can log into your own company intranet and maybe change your own payment details. Because why would you need to speak to HR to do that? Why can't they trust you? So a lack of proper authentication there can mean that your employees log in, or someone posing as your employee logs in and changes their details. And it may again take weeks or even months before someone notices they haven't been paid. You know, depends on who they are.

Carole Theriault

Has anyone fallen for this? Have you seen any stories where someone's actually been duped by this and not gotten their salary and gone, "Hey guys, I think you owe me my salary?"

Graham Cluley

So that's what Agari are talking about and that they're linking to, and they've come across examples of this and they also postulate, and I'm unclear whether they're saying this has actually happened or not, but that they were clearly thinking about what the next generation of these kind of attacks are. See, the challenge is with what I've just described, obviously people are going to notice if they don't get paid, whether you're in the US government shutdown.

Jenny Radcliffe

Yeah.

Graham Cluley

Or, you know.

Carole Theriault

Yeah, they're noticing every single day, I bet.

Graham Cluley

Most people are going to notice at the end of the month if their salary hasn't arrived. It may be too late for that month, but it's not an ongoing campaign. It's also something which would be hard for a scammer to do multiple times inside the same company, although they might do it in multiple companies to, you know, one or two people in lots and lots of companies.

Carole Theriault

Yeah, I don't know if you could do this at scale. I don't know.

Jenny Radcliffe

It sounds risky. Yeah, it sounds like a lot of contact.

Carole Theriault

Yeah, a lot of contact, a lot of legwork for one payment really that might work.

Graham Cluley

Yes, but more payments than maybe the typical scam.

Carole Theriault

It depends, I guess, who you manage to get, right?

Graham Cluley

Exactly. You know, maybe you get more if you target someone who's C-level, for instance.

Carole Theriault

Didn't we have a boss once who went to a younger employee and showed— went up to her with his P45 because he was obviously quite well paid. He was a big VP. And he kind of said, "Oh, look, my taxes are higher than your salary."

Graham Cluley

He goes, "Isn't this disgraceful? Look how much tax I have to pay. That's more than you get paid a year."

Jenny Radcliffe

Sounds lovely.

Graham Cluley

Yeah.

Carole Theriault

So not all bosses are great.

Graham Cluley

No, he was pretty rubbish, wasn't he? But anyway, the next scale of attack. So I've just mentioned that, but Agari security chaps, they are talking about fictional phantom workers. So they postulating that maybe you could actually get someone on the books of HR who doesn't actually exist in the company. So if you have a big enough organisation using hacked emails—

Carole Theriault

Have you seen Frank? I've never said— you seen Frank, the big guy?

Jenny Radcliffe

I think this is entirely possible. I've worked for companies who were paying people who were dead, who were paying people who'd retired. It just— they just forgot to take them off the payroll. And that— now that is dozy, right? That is stupid.

Graham Cluley

No, there's a difference between— there's a difference between being dozy and being dead, Jennifer. I mean, if you prod someone enough times, you should be able to— it reminds me a little bit of that, do you remember that Michael J. Fox movie? This is really going to date me. The Secret of Success, where he starts in the mailroom and he finds— it's probably about 9 years ago.

Carole Theriault

I've totally seen this, but it's a long time ago.

Graham Cluley

It's a long time ago. It had music by Yello, "oh yeah," and all that. Anyway, it was great. He finds an empty office and he basically sort of moves into it. And just through using the same kind of techniques that you probably use, Jenny, to break into companies and find their weaknesses, everyone assumed he was quite high up in the company. Put a name on the door, started telling people to do things, soon had a secretary and built himself up and complained to HR his salary wasn't arriving. Everyone, just because of his sheer brass, he got away with it. And I think that would be this kind of attack as well. I don't know if it's happened, but you can imagine in particularly large disorganised organisations, it might be possible to actually get a fake person on the books who gets paid automatically every month, and the money goes straight to the scammers.

Jenny Radcliffe

I work for one company and I noticed a health and safety violation. There was quite a big one. There was an obviously heavily pregnant girl, young woman, lifting a heavy crate. It was when I worked in factories. And so I went and reported to the head of the factory. He said, well, who's their boss? I said, well, I don't know. It's not me. I'm head of operations. Not me. Is it you? No. I said, well, who is it? Well, nobody could find out. Nobody knew who she reported to. She didn't know who she reported to. And so nobody— there was always no one to blame for the fact that she clearly hadn't had the training in health and safety. Nobody really knew anything about her. And actually, I'm not sure how that panned out. I know she disappeared. Yeah, but I'm not sure how it panned out. But I've worked for companies of that kind of size and complexity that there was all kinds of stuff going on that people didn't know about. Lots of scams that we uncovered. Someone who was making bacon sandwiches and selling them from the factory floor, nobody knew about that. False walls in warehouses. I mean, if physically you can hide people and bacon sandwich factories and parts warehouses.

Carole Theriault

Bacon sandwich factories.

Jenny Radcliffe

I'm sure they're virtually—

Carole Theriault

Pigs are stuffed into the locker rooms.

Jenny Radcliffe

Honestly, he'd been running it for years, selling them from his space on the shop floor, and he only found out because one day someone smelt it and not one of his colleagues would grass him up.

Graham Cluley

Well, no, it's bacon sandwiches. You wouldn't, would you?

Jenny Radcliffe

Because they were cheap.

Graham Cluley

Well, we have to move on, Jenny, but this pregnant woman who said, oh, I don't know who my boss is, and no one else seemed to know. Is it possible she was actually a thief and she wasn't pregnant? She just had a monitor stuffed up the front of her jersey and was pinching it. And maybe she was being brassy, maybe she was claiming, oh yes, could you help me lift this thing into the back of my car? And off she would go.

Jenny Radcliffe

I'd love to think that that was the case and that I missed a fellow social engineer in full flow, but I really don't know.

Carole Theriault

Like ships in the night.

Graham Cluley

Yeah.

Jenny Radcliffe

Yeah. If that's true and you're listening to this, do contact me and tell me, because, you know, I'd give you an interview on my show.

Graham Cluley

Jenny, what have you got for us this week?

Jenny Radcliffe

Oh, so I love, love this story. I am talking about the giant gold coin theft in Berlin.

Carole Theriault

I don't know anything about this, okay?

Graham Cluley

I haven't heard about this. What happened?

Jenny Radcliffe

Oh God, this is so good. So this week, 4 men have gone on trial because in 2017, 4 miscreants managed to break into the Bode Museum in Berlin and steal the biggest ever legal tender coin, which was solid gold. It was worth €3.75 million.

Carole Theriault

So bring that down the chippy.

Jenny Radcliffe

The size of a car tire.

Graham Cluley

Buy you a lot of bacon sandwiches.

Carole Theriault

How do you lift that? You just roll it down the road?

Jenny Radcliffe

So you roll it. That's why, you know, human ingenuity, drain covers and things are round so you can roll them, right? You don't have to lift it. Anyway, it's the size of a tire, it weighs 100 kilos, and they stole it. And I just love this story. So there's so many elements. They wheeled the coin through the museum on a rollerboard, right? Smashed through a bulletproof cabinet, and then they used a rope and a wheelbarrow to transport it across the railway tracks, through a park, to a getaway car. But it stuns everyone, right? It's actually a Canadian legal tender. But I love this line in the article which I sent you the link for that I'm sure you'll post, but it says it stunned the German public, not least because of its audacity and old-fashioned simplicity and the fact that no alarms have been triggered. Well, it turns out that no alarms have been triggered because just weeks before one of their oldest friends from school started work as a contract security guard.

Graham Cluley

Oh, fancy that.

Carole Theriault

Insider.

Graham Cluley

Pure coincidence.

Jenny Radcliffe

I love it. They're looking at 10 years, but I mean, I love it because it's pure social engineering. It's old-fashioned sort of heist, the type of stuff that I do legally. Obviously, we replicate. Just how theatrical and wonderful is that? But they got caught, so.

Carole Theriault

Yeah, it's amazing to think that they thought they could get away with it.

Jenny Radcliffe

Well, if it hadn't been for them pesky German authorities.

Carole Theriault

Yeah, yeah. Wheelbarrow, love it.

Graham Cluley

Oh yeah, any crime committed with a wheelbarrow. So this is legal tender in Canada?

Carole Theriault

Yeah, you just got to get it there, apparently.

Graham Cluley

That's what I'm thinking is you'd have to check it into the plane, wouldn't you?

Carole Theriault

You're a pretty good swimmer, Graham, actually. You could probably just, you know, backpack it.

Jenny Radcliffe

It seems that it was made to break the record for the largest ever legal tender. I don't know whether that's largest physically or just in amount, because, you know, it could be both.

Graham Cluley

But what do you do with it? Well, I mean, you can't buy it.

Carole Theriault

You roll it in, you roll it into a real estate agent's, right?

Jenny Radcliffe

No, no, I mean, it's obviously been melted down and sold on. I mean, you need a fence, Graham, come on.

Graham Cluley

Right, I suppose so. Yeah, if you tried to get in a cab with it, it'd say, 'I haven't got change for that,' wouldn't it?

Jenny Radcliffe

It wouldn't be. But it was hidden in the wheelbarrow.

Graham Cluley

Who knew? Carole, what's your story for us this week?

Carole Theriault

So reading recent tech headlines, it certainly seems like the internet giants are having a bit of a comeuppance in 2019. And we are lucky enough to have a back row seat. We don't have a full picture of what's going on, but some of the information is making its way downstream to us mere users. And I wanted to speculate with you guys, do we think the actions we're going to talk about here are going to make any difference? In other words, are Facebook or Google going to mend their ways?

Graham Cluley

I've got a theory already, but let's hear what's happening to them.

Carole Theriault

So this week we saw France's data protection regulator, CNIL, get it?

Graham Cluley

As in senile.

Carole Theriault

Aha. I don't know if you're supposed to say CNIL or not. Anyway, CNIL, we're going to call it that, issued Google with a €50 million fine. So that's just shy of $60 million US for failing to comply with its EU's General Data Protection Laws, also known as GDPR. This is the first GDPR fine that has at least 7 zeros.

Graham Cluley

Thankfully, it's not just zeros. There's a non-zero at the front, right?

Carole Theriault

So other ones have included a Portuguese hospital, which was fined €400 grand after its staff used bogus accounts to access patient records. We've had €20,000 being fined to a German social media and chat service for storing social media passwords in plain text. And there's even a small Austrian business they would fine 5 grand in October for having a security camera that was filming a public space. I know, I'm surprised that fits in under GDPR, but there you are.

Graham Cluley

Yeah.

Carole Theriault

Data protection regulator CNIL stated that Google failed to provide enough information to users about its data consent policy. And didn't give them enough control over how their information was used. So just to reiterate, under GDPR, companies are required to gain a user's genuine consent for collecting information, which means making consent an explicitly opt-in process that's easy for people to go, right? Now GDPR fines can be set as high as 4% of a company's annual turnover. Okay, not profit. So Google, or parent company Alphabet, reported revenues of $33.7 billion last summer in 3 months alone. And that was up 21% from the previous summer.

Graham Cluley

Not bad.

Carole Theriault

Let's extrapolate and do a little math here, Graham. Math.

Graham Cluley

Maths.

Jenny Radcliffe

Maths.

Carole Theriault

Oh, I'm outnumbered.

Jenny Radcliffe

Maths.

Carole Theriault

So let's say Google are raking in about $100 billion a year, right? So if they're making 30, yeah, right, $100 billion a year, it's probably $120, but let's say $100 billion a year, that 4% fine would be $4 billion.

Graham Cluley

$4 billion. Yes, absolutely. Well done. Yes, this is good. Easy so far.

Carole Theriault

So while this current GDPR fine of $50 million sounds impressive, it's a bit like having $100 and someone fining you 5 cents for flagrantly ignoring the rules.

Graham Cluley

Yes, it's not— well, yes, it's not a huge— yes, you're right. Yeah.

Carole Theriault

For us, for users, it sounds huge, right? It sounds really impressive. But really, in the grand scheme of things, from their point of view, this is probably less than they pay their lawyers in a year.

Jenny Radcliffe

It's probably less than they spend on sugar lumps in a year.

Graham Cluley

I do seem to remember reading a story which said that Facebook and Google had lost $100 million to business email compromise scammers in the last few years. So you're quite right to say that this is something they can probably deal with quite easily.

Carole Theriault

What was interesting is when I was researching the story, I decided to go and use a rarely used browser this morning to do a bit of Google News searching. And I was presented with this pop-up, which said, basically, it's a data protection law alert. And it was warning me of my settings and checking whether I was still cool with them. So I don't know if this is a response, because obviously I'm based in Europe, to this fining in this case. But it's interesting, it just popped up this morning.

Graham Cluley

Even though it may be a relatively small percentage, no one wants to keep on getting fined, do they? And the fine might, of course, escalate over time. So I think they want to be seen at least to be warning people, go and approve our data policy, which of course they know hardly anyone's going to read.

Carole Theriault

So this is France bringing this fine, this is CNIL bringing the fine to Google.

Graham Cluley

We?

Carole Theriault

Presumably other EU countries can do the same thing.

Graham Cluley

Yes.

Carole Theriault

You know, where does the money go? The money goes to France's data protection regulator. Does it go to the EU? So I don't know that.

Graham Cluley

Oh, I see. So what you're saying is France has had a go and presumably they get the money. But, or—

Carole Theriault

And wouldn't that encourage other, you know, Greece?

Graham Cluley

27 or other countries. Greece, yes.

Carole Theriault

Spain.

Graham Cluley

That's a good one. I think Britain might want to get in quickly, actually.

Jenny Radcliffe

I was just thinking that.

Carole Theriault

TikTok Britain.

Graham Cluley

We could do with some cash.

Jenny Radcliffe

There you've seen an answer.

Carole Theriault

Across the pond to the US of A, we are seeing social networking platform Facebook in the FTC hot seat. According to The New York Times, there are 5 commissioners that have been assigned to look into whether Facebook violated the binding user privacy agreements during the Cambridge Analytica scandal. FYI, guys, I say they did.

Jenny Radcliffe

Yes, she said that. I never said that.

Carole Theriault

Now, and there are rumors that the ICO may be planning to issue a record-setting fine. Now, in theory, the FTC could fine Facebook up to $40,000 per violation, though considering there are millions and millions of users affected by this breach, that would run into the trillions and not be viable. Could you imagine a world without Facebook?

Graham Cluley

Go on, do it!

Carole Theriault

Plunk, flush, Facebook!

Graham Cluley

Oh, that'd be so awesome, wouldn't it? You know what, if they did that, everyone in Europe would end up, we'd be like Arabian oil magnates. Imagine the money flooding into Europe if we could fine 40%—

Carole Theriault

This is the FTC. This is in the US.

Graham Cluley

Oh, okay. Well, anyway, they could be really rich as well. That's terrific.

Jenny Radcliffe

That's right. But as soon as it gets to those sort of levels, counterarguments are going to come in that this is now part of society. This is something that people rely on. And also it's sort of anti-business. And I mean, right at the beginning of the— I can't even bear talking. I can't believe you've got me talking about GDPR. But right at the beginning of it, I mean, you so owe me drinks now because I just don't talk about it and it's too early for me to actually drink. If this was my podcast, I'd have a drink if someone mentions this. But back in the early days—

Carole Theriault

What is your— what is your problem? What is your problem with GDPR?

Jenny Radcliffe

Because it's boring, Carole.

Carole Theriault

Oh, I don't find data privacy boring.

Jenny Radcliffe

Well, that's lovely.

Graham Cluley

Well, it's—

Jenny Radcliffe

Your story is exciting, and I hate to bring

Graham Cluley

No, no, you go ahead, Jenny. I think I like this. Let's have a big cat fight.

Jenny Radcliffe

hostility into the proceedings. I'm not talking about you. You have to take a drink if you may. I've interviewed privacy professionals who are not allowed to say a friend of mine said to me, there will be a huge case, a huge case, and it'll involve one of the giants. Don't make it all about you. And when that happens, it'll be the lawyer train, and it'll go on so long, and so much will happen during that process that whatever starts, it's going to be irrelevant by the end. And I think they're probably right, because you've got companies like Facebook that've got so much money to drag it out, to argue it, to lobby appeals. That it won't be as straightforward as perhaps some of us would like to see, to sort of show that this is actually a serious thing. And I am joking with you, Carole, but that it's a serious thing that does need taken seriously.

Carole Theriault

I don't, and I think my story is being exciting. Yeah, no, I agree. And GDPR does sound very dull, I agree. But as we'll see, maybe we're in a much better state than some of the Americas, for example, in terms of what—

Graham Cluley

If I was making GDPR the action movie, you know, with Bruce Willis and Arnold Schwarzenegger and all that, really trying to make it dramatic in order to keep everyone interested in the subject of GDPR. Well, I was just thinking the final twist at the end, you know, that moment in Seven when he opens the box and he realizes it's Gwyneth Paltrow's head or something like that. The final twist at the end would be that some scammers, just as Facebook is transferring the $300 trillion—

Carole Theriault

They change the bank account.

Graham Cluley

Exactly. Someone comes in and goes, oh, hello, we are the French people. We are from CNIL. We would like you to know that we have changed our bank account details. And Zuckerberg, he's got his finger over the enter button. He clicks and the money goes in the wrong account. They say, haha, you've got to pay again, buddy. You just gave it to the baddies.

Jenny Radcliffe

Or they divide it between all of the users and we all get a check.

Graham Cluley

We should write movies, you and me, Jen. We don't need to do podcasting.

Carole Theriault

No, no, I think you both should. I can't wait to see them. They sound great. So my question is, would we agree that these fines aren't necessarily going to have any financial impact on these giants? Do we feel that these companies are too fat and powerful to regulate or not? Because what's stopping them? They've had carte blanche. They haven't had any legislation. And it turns out that they've not necessarily behaved very well with our user data.

Graham Cluley

Well, how big do you think the fine should be?

Carole Theriault

Well, maybe it's legislation and not fines that has to happen.

Jenny Radcliffe

Exactly. This is completely not what we would do if we were trying to take someone down. You don't hit them in a place where they're not vulnerable. They're not vulnerable financially. You're not going to wipe them out.

Carole Theriault

I would force them to help create the policies and the legislation that needs to take place in order to protect user privacy. And they're not going to behave on their own, right? So you need to get legislators. And I guess the legislator's arm at the moment is financial. It's a fine, right? But they have been taking the piss. And so I say maybe we should support local legislators that are willing to tackle these giants because there's a few in the States, there's a few here in the UK. And maybe it's time for them to pay the piper. And maybe that is legislation, not fines.

Jenny Radcliffe

I think it's a start.

Carole Theriault

Yeah, it is a good start.

Jenny Radcliffe

I agree too.

Carole Theriault

I think it is a good start.

Graham Cluley

Well, I think if any of our listeners have thought of alternative ways in which we could punish tech companies for being sloppy with our data, they should let us know either by dropping us a line at or on our Twitter or on our Reddit as well. It'd be great to hear from you.

Carole Theriault

I'd love to hear. And you see, this is why I do GDPR, because now Pick of the Week is so much more exciting.

Jenny Radcliffe

You do realize I'm keeping a tally. That's 8 drinks between you and me.

Carole Theriault

That's easy. I can do that. And welcome back. Can you join us at our favourite part of the show? Pick of the Week.

Jenny Radcliffe

I'm sorry, was I supposed to say it too?

Graham Cluley

Oh, it's like that, is it?

Jenny Radcliffe

Okay. Pick of the Week. Thank you. So Pick of the Week is the part of the show where everyone chooses something they like.

Graham Cluley

It doesn't have to be security-related necessarily.

Carole Theriault

No, it definitely should not be.

Graham Cluley

Well, mine is not security-related this week.

Jenny Radcliffe

Good.

Graham Cluley

This weekend I sat down with my little son and we played— we, I think we've mentioned before that we like to play on the old Nintendo Switch.

Carole Theriault

Does he really enjoy it, or do you enjoy it and force him to play with you?

Graham Cluley

He really does, and I think it's good to get away from the sort of sniper A game. So we have been playing a game, a short little game, but it's really fun and it was quite cheap in the Nintendo store. And you can also get it for iOS, Android, and on Steam. And it is called The Office Quest.

Carole Theriault

Okay.

Graham Cluley

And The Office Quest is all about having a very, very dull job in your office and you're so bored.

Carole Theriault

Who chose this game?

Graham Cluley

And, but it's very charming. And basically you escape from the office, you get away from your boss out into the world, and then it all becomes more and more surreal. I give you an idea of the— it's beautiful art in this game, but everyone in the game, it's completely unexplained, is wearing a kind of animal onesie. So there's people—

Jenny Radcliffe

So for furries. And I saw it was sheep. They're just these are all the sheep, and they're I thought, is this a coded message about compliance? Not bloody GDPR compliance. There you go, you get one back. But about compliance exercises we do to show that people can be easily scammed. What is this?

Graham Cluley

They look like furries. It is a bit furvertish, but let's not soil my son's childhood.

Carole Theriault

There's one dressed as a banana.

Graham Cluley

Yes, well, there you go. It does happen, Carole. Anyway, so The Office Quest, really fun. There's no dialogue in it whatsoever. It's all done— so it doesn't make— I guess that made it really easy to translate or whatever. But it's not just a point-and-click, it's also at one point a platformer. And there's a lot of sort of logical puzzles as well, and we really have to think. And it was a real brain bender. We finished it in a weekend. It was good fun. It only cost us about £10, and that is why I recommend The Office Quest to be my pick of the week.

Carole Theriault

I'll give you that. It's very beautiful, actually. I love the designs. I'm just checking out the website. That's right up my street.

Graham Cluley

Yeah, very nice. But it's got a real style about it. Jenny Radcliffe, what's your pick of the week?

Jenny Radcliffe

Oh, so this is what I think about in the long, dark hours sometimes. And this isn't even a particularly new— this isn't even particularly new, but I'd had a particularly bad day and Brexit and all these things is going on and you think it couldn't get any worse. And you should know that as Shakespeare said, whilst you can say this is the worst, the worst it is not, or words to that effect. So I'm just browsing actually through Reddit, so there you go. And I see something along the lines of, just when you thought things couldn't get any worse, there are several countries in the world that have got radioactive wild boars in them wandering around. Yes.

Carole Theriault

Not boring people.

Jenny Radcliffe

No, no, as in the sort of pig.

Graham Cluley

Oh, boars like in Asterix, sort of the things which snuffle up truffles.

Jenny Radcliffe

Yes, indeed. So in the Czech Republic, there is still fallout from Chernobyl.

Carole Theriault

Wow.

Jenny Radcliffe

And it has turned a certain type of mushroom toxic from caesium-137, and the boars eat the mushrooms, and then the boars are killed for goulash, which— and the article I read said, but you'd have to eat an awful lot of goulash for this to be an issue. I don't even want to eat any goulash if I think that the thing's radioactive.

Graham Cluley

They're in the Czech Republic. All they're going to be eating is goulash from my experience.

Carole Theriault

Maybe we need to start walking around with a Geiger counter and checking our dinners.

Jenny Radcliffe

Perhaps unsurprisingly, when people had to evacuate Fukushima in Japan six years ago, or however long ago, the wild boar population there has done really well. So there's lots of them inhabiting Fukushima.

Graham Cluley

What do you mean they've done really well? They've sort of grown extra heads or something?

Jenny Radcliffe

It doesn't seem to have affected their breeding in a detrimental way. So the population has exploded, and now they are, but they are much more radioactive than the ones in the Czech Republic. So they are 300 times higher than the safe level.

Graham Cluley

Oh my goodness.

Jenny Radcliffe

So wild boar is a delicacy in Japan, but not when it's 300 times.

Carole Theriault

And apparently, yeah, this is when you don't buy local.

Jenny Radcliffe

And so apparently, one of the other side effects is they've not seen humans for a long time, so they're really aggressive. So if you thought you were having a bad day, imagine if you were— and I mean, I'm not trying to say this in poor taste, as it were, to poor people who suffered a terrible disaster, but if you were trying to return to your home, one of the things you probably didn't think you'd have to deal with would be a wild boar that is radioactive. Preventing you from re-entering the region. So I just thought, you know, sometimes we need a break, don't we, from security topics. And actually, in a way, it is a security topic because if you were going to have anything protecting your premises, I think even I would avoid breaking into somewhere with that.

Graham Cluley

So can I just check your pick of the week?

Jenny Radcliffe

Yeah.

Graham Cluley

It's a miserable story about the plight of wild boars, which are radioactive because of humans messing up.

Carole Theriault

How perfectly English.

Graham Cluley

And this is what cheered you up because of Brexit.

Jenny Radcliffe

You dissed me. You threw shade about the radioactive boars.

Graham Cluley

Threw shade. What are we, 14?

Jenny Radcliffe

No, we were living in 2019. Language evolves, Graham.

Carole Theriault

It's an interesting pick of the week.

Graham Cluley

Carole, moving on, what's your pick of the week?

Carole Theriault

Well, I have chosen Maniac. It's a season with 10 episodes written by Patrick Somerville, the writer of the first True Detective series. I don't know if either of you saw that, but I thought it was a bit of a masterpiece. It stars Emma Stone and Jonah Hill. Now, the whole thing is a bit nutso. It's fast-paced, tightly scripted, and it's basically— I guess the best way to explain it is two people who kind of meet and juxtapose at a really wacky medical trial designed to remove all pain and suffering from humankind.

Graham Cluley

Once you begin to appreciate the structure of the mind, there's no reason to believe that anything about us can't be changed. The mind can be solved.

Carole Theriault

I know it sounds a bit depressing. It's not at all. It's kind of a cocktail of comedy, sci-fi, murder, horror, bit of philosophy, bit of ethics. It's really, really weird and lovely. Now, I thought everyone would love it, but Wired absolutely hated it. I'm going to put a link to their review because it's quite— they're outraged. But I really enjoyed it. So I think if you watched Life on Mars, I would say that's a very good UK equivalent of what it's— and how I found it. Yeah, so check it out. Maniac, Netflix, came out in September 2018, and I think it rocks.

Graham Cluley

Intriguing. Well, thank you very much, Carole. And I think that just about wraps it up for this week. Jenny, I'm sure plenty of people would like to follow you on the social media. What's the best way for people get in touch with you or find you on social networks?

Jenny Radcliffe

Twitter @Jenny_Radcliffe, or you can go to the website, which is currently, and soon to change, but currently is still JennyRadcliffe.com.

Graham Cluley

Okay, and on Twitter you can follow us at Smashing Security, no G, Twitter won't allow us to have a G, and you can check out our online store to grab t-shirts and stickers and mugs and things like that at SmashingSecurity.com/store.

Carole Theriault

Thank you as always for listening to the show, and thank you to our sponsors this week, Recorded Future and LastPass.

Graham Cluley

Until next week, cheerio, bye-bye, bye-bye.

Carole Theriault

Hey guys, I'm sneaking in an extra pick of the week here because it's kind of security related. If you're interested in Russia's IRA, or Internet Research Agency, in its effort to amplify conspiracy thinking and partisan conflict in the US, check out Sam Harris's podcast called Waking Up. It's episode 145 called Information War, and it features Renee DiResta. She really knows her stuff. Anyway, there you go. Don't tell Graham.

EPISODE DESCRIPTION:

Business email compromise evolves to target your company's payroll, how the world's largest gold coin was stolen from a Berlin museum, and are internet giants feeling the heat yet over data security?

All this and much much more is discussed in the latest edition of the "Smashing Security" podcast by computer security veterans Graham Cluley and Carole Theriault, joined this week by people hacker Jenny Radcliffe.

Follow the show on Twitter at @SmashinSecurity, or visit our website for more episodes.

Remember: Subscribe on Apple Podcasts, or your favourite podcast app, to catch all of the episodes as they go live. Thanks for listening!

Warning: This podcast may contain nuts, adult themes, and rude language.

Theme tune: "Vinyl Memories" by Mikael Manvelyan.

Assorted sound effects: AudioBlocks.

Special Guest: Jenny Radcliffe.

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